Privacy Policy
Welcome to Wild Tornado’s Privacy Policy. This document explains how we, Wild Tornado (“we”, “us”, “our”), collect, process, store and protect your personal data when you use our website wildtornado.me.uk and related services. By accessing or using our services, you agree to the terms described below. If you do not agree with any aspect of this policy, please do not use our services.
1. Data Controller
The data controller responsible for your personal information is Probe Investments Limited, registered in Malta, operating under the UK Gambling Commission licence for Wild Tornado. Our registered office is Suite 109, Level 4, Sir William Reid Street, Gzira, GZR1033, Malta. For privacy-related inquiries, please contact our Data Protection Officer at [email protected].
2. Information We Collect
We collect and process the following categories of personal data:
- Full name (first and last name)
- Contact details such as email address, telephone number, and postal address
- Date of birth and gender to verify age and identity
- Login credentials and profile information
- IP address and device information including browser type and operating system
- Usage data such as time, duration, location, and manner of service use
- Transaction records including deposits, withdrawals, and payment methods
- Any information you voluntarily provide via customer support or other communications
- Verification documents for identity checks and compliance with legal obligations
- Sensitive data such as ethnicity or health information, only if you choose to provide it
- Data from third-party sources for fraud prevention, responsible gambling, and regulatory compliance
3. How We Use Your Data
Your personal data is processed for the following purposes:
- To create, manage and maintain your Wild Tornado account
- To verify your identity and age, ensuring compliance with UK gambling laws
- To process deposits, withdrawals, and other financial transactions securely
- To comply with legal and regulatory requirements, including anti-money laundering and responsible gambling policies
- To communicate important updates about your account, services, or policy changes
- To administer promotions, bonuses, tournaments, and other offers
- To send marketing communications, subject to your consent
- To personalise your experience and tailor our services to your preferences
- To improve our website, services, and internal processes through analytics and feedback
- To detect, prevent and investigate fraud, security breaches, or other unlawful activities
4. Legal Basis for Processing
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful bases for processing include:
- Performance of a contract (e.g., providing gambling services to you)
- Compliance with legal obligations (e.g., anti-money laundering checks)
- Your explicit consent (e.g., for marketing communications)
- Our legitimate interests, balanced against your rights (e.g., fraud prevention, service improvement)
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined above and to comply with applicable laws and regulatory requirements. Typically, data related to your account will be kept for up to five years after account closure or inactivity, except where longer retention is necessary for investigations, self-exclusion periods, or legal obligations.
6. Marketing Communications
We may send you promotional materials and offers if you have provided your consent. You can withdraw or amend your marketing preferences at any time through your account settings or by using the unsubscribe link in our emails. We respect your choices and will not send marketing messages without your permission.
7. Cookies and Tracking Technologies
Wild Tornado uses cookies and similar technologies to enhance your experience, including:
- Ensuring website functionality and security
- Remembering your preferences and settings
- Analysing site usage to improve performance
- Delivering personalised advertising where permitted
You can manage or disable non-essential cookies via your browser settings. Please note that disabling certain cookies may affect the website’s functionality.
8. Sharing and Transfers of Your Data
Your personal data may be shared with:
- Service providers such as payment processors, IT providers, and customer support agents
- Regulatory bodies including the UK Gambling Commission and law enforcement agencies
- Fraud prevention and identity verification agencies
- Companies within our corporate group
- Third parties you have authorised us to share your data with
If your data is transferred outside the United Kingdom or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.
9. Security of Your Data
We implement robust technical, physical, and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. Our security practices are regularly reviewed and updated to maintain high standards of data protection.
10. Your Rights Under Data Protection Law
You have the following rights regarding your personal data:
- The right to be informed about how your data is used
- The right to access your personal data held by us
- The right to correct any inaccurate or incomplete data
- The right to request deletion of your data in certain circumstances (“right to be forgotten”)
- The right to restrict or object to processing where applicable
- The right to data portability, allowing you to receive your data in a structured format
- The right to withdraw consent at any time, without affecting processing done before withdrawal
- The right not to be subject to automated decision-making that significantly affects you
To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with applicable laws.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.
12. Complaints
If you have concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority:
Information Commissioner’s Office (ICO)
13. Responsible Gambling
We are committed to promoting responsible gambling. If you or someone you know may have a gambling problem, please seek help from recognised organisations such as:
These organisations provide confidential advice and support to ensure gambling remains safe and enjoyable.
Last updated: October 2024